Contact SwapADA Support
Email [email protected] for help with a SwapADA exchange. Support is available daily from 06:00 to 22:00 UTC.
We aim to provide an initial reply within 30 minutes during those hours. A reply is not a promise that a network delay or recovery case will be resolved in the same time.
Help Us Find Your Exchange
Send the details below in one message. They allow support to distinguish an unpaid exchange, a transaction awaiting confirmations and a payout already sent.
- Exchange ID.
- Sending and receiving assets, including both networks.
- Transaction hash, if funds have been sent.
- The amount and the status you see.
- A short description of what happened.
Never send a recovery phrase, private key or wallet password. Keep the private tracking link out of public posts and screenshots.
Choose the Right Contact
Use the contact that matches your request. Keeping exchange support, transaction review and privacy questions separate helps route the information to the relevant team.
- Exchange assistance: [email protected].
- Requested review documents: [email protected].
- Data access or deletion requests: [email protected].
For a review case, quote the exchange ID before sending documents and ask for submission instructions. Do not publish identity documents in a public chat or explorer.
FAQ
What if I sent funds before saving my exchange ID?
Provide the transaction hash, assets, networks and approximate amount by email. Support can investigate using those details, but you may need to demonstrate that the exchange belongs to you.
Can support reverse a blockchain transaction?
A confirmed transfer cannot simply be undone by support. Recovery depends on control of the receiving destination, the asset and the network involved.
Will I receive a reply outside support hours?
You can email at any time. Messages received outside 06:00–22:00 UTC are handled when support resumes, and the response target applies during support hours.